Refund and Returns Policy
Last updated: August 9, 2026
We want you to feel good about every purchase from DSH Designs. This policy explains how refunds and returns work for our digital and physical products.
1. Digital Products
Most DSH Designs products (ebooks, worksheets, trackers, and other digital downloads) are delivered instantly and are non-refundable once the file has been downloaded, since the product is fully accessible to you at that point.
We will happily provide a refund or replacement, no questions asked, if:
- You experience a technical issue, such as a broken download link or a corrupted file
- You did not receive your product after checkout
- You were accidentally charged twice for the same order
To request a fix, contact us at hello@dshdesigns.shop within 7 days of your purchase and we will make it right.
2. Physical Products
Some items, such as printed books, ship physically. For these products, you may return an unused item in its original condition within 30 days of delivery for a full refund of the item price. Shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the item arrived damaged or defective.
If your physical order arrives damaged, defective, or incorrect, contact us within 14 days of delivery at hello@dshdesigns.shop and we will send a replacement or issue a refund at no additional cost to you.
3. Bundles
Bundles that combine a physical item (such as a printed book) with digital downloads are treated as a physical product for return purposes: the physical component follows Section 2 above, and the digital components follow Section 1.
4. How to Request a Refund
Email hello@dshdesigns.shop with your order number and a brief description of the issue, or reach out through our Contact page. We aim to respond within 2 business days.
5. Processing Time
Approved refunds are issued to your original payment method and typically appear within 5-10 business days, depending on your bank or card provider.
6. Chargebacks
If you have an issue with an order, please contact us directly before filing a chargeback with your bank or card provider — we are almost always able to resolve issues faster this way, and it helps us keep offering fair, flexible policies to all of our customers.
7. Questions
If you have any questions about this Refund and Returns Policy, reach out at hello@dshdesigns.shop or via our Contact page.